STM currently has three means of support — our FAQ (see below), by phone, and by email. If your question is not answered in the FAQ section below, then please visit our Contact us  section and submit your question or issue.

For more information about our service policies, visit our  TOS section.

Q:   I have a Mac and I can't hear the Ice Man's (or Dollar Man's) recordings. What can I do?

A:    If you can hear other sounds from your speakers (music, news, etc.) from other sites, you may need a plug-in. Here's a link for a free Mac plug-in.

Q:   I use QuickTime to hear audio files, and I can't hear the recordings. What can I do?

A:   You probably need a QuickTime plug-in. Click here for the free download.

Q:   I have recently upgraded [or switched to] FireFox, and now I can't hear the recordings. How do I fix this?

A:   You probably need a FireFox plug-in. If that's the case, the fix is easy.

       Click here. This will take you to plug-in page at the FireFox site. Once there, click the big green button that says "Add to FireFox." After you click it, a small window will open. In that window, click the "Install now" button. This will make the plug-in install. You will then be asked if you want to restart FireFox. Choose Yes, and that should do it.

Q:   I've tried the two fixes above, but neither of them have worked. Is there any other way to hear his recordings?

A:   You can copy and paste these addresses (without the quotation marks) into your browser to access the file directly: "http://StocksThatMove.com/AUDIO/ice_man.mp3" for the Ice Man recordings; or "http://StocksThatMove.com/AUDIO/dollar_man.mp3" for the Dollar Man's. BookMark these pages for easy access.